Receipts Tab
The Receipts tab on the UM Settings page allows the utility organization to define how utility payments will be handled in the system.
Payoff - This section contains fields that define the balances that payments to the account should address.
Overpayment Rules - This section contains the Overpayment Application field, which indicates how the system should treat overpayments. Generic is the default value, which indicates that overpayments will be applied against any new charge regardless of the service or fund on the charge. The other option is Dedicated; selecting this will tell the system to earmark overpayments to pay off only charges in that overpayment fund.
Note: Unless your organization absolutely must separate funds for different services (e.g., gas customers on payment assistance), we strongly recommends that you use the default setting of Generic. If the Dedicated option is selected, your organization will then have the added complication of a mixture of offsetting credits and charges on accounts.
Bank Drafting - This section contains the Bank Account field. This value tells the system which bank account to use as the offset account where money will be deposited when it is taken from the citizens' banks.
Revenue Collections - This section contains fields that pertain to how receipts should be handled.
Budget Billing Plan Suspension - This section allows the organization to define whether a credit balance should remove the account from a budget billing plan.
Show moreSend Email Notifications to Customers with Cards Nearing Expiration - If selected, reminder emails will be sent out immediately to customers that are within 60 days of expiration, 30 days of expiration, and are currently expired. After the initial email batch, emails will continue to go out on the 1st of every month to all customers who meet the expiration criteria. Be aware that due to the scheduled nature of the reminder email notifications, if the feature is enabled on the last day of the month, customers will receive a duplicate email the next day (the 1st). Make sure to take this into consideration when enabling email notifications.
The circular icon located next to the field name indicates the status of the new world ERP Scheduling Service. Green indicates that the service is running and red indicates that it is not. The expiration email process requires that this service is running and if it is not, the emails will not be sent.
Send Email Notifications to Customers when Recurring Charges Fail - emails will be sent to customers after an attempt to charge their credit card failed. These same customers will show up on the Credit Card Results Report and in UM Customer Service.
Send Email Notifications when Recurring Charges Succeed - emails will be sent to customers when an attempt to charge their credit card succeeds.
Go on to the Delinquencies tab